Mission Statement

We will provide the knowledge and resources to empower business owners to start, build and grow their businesses, turning them into long lasting, successful brands.  We are built on a solid foundation passion and experience. We feel driven to serve and grow our community through small businesses.

Commitment to our Community

Go-rilla Consulting and our partners are committed to giving back to our community. We see this as an investment in the future and a commitment to raise funds that will positively impact the community we all hold close. Our pledge will go directly to causes and individuals who need it most.                                                                                                                  

Pledge to Customer Service

Reliability – Customers can believe that our products, services and resources and rely on them, they will meet their standards.

Credibility – Maintain a positive reputation with our customers and employees.

Competency vs Competence – Take the time to properly train our employees, our partners and the companies we work with to ensure they are fully knowledgeable about our products, services and our resources. 

Accessibility – Customers can easily reach and communicate with us. Phone, face-to-face, social media platforms, email or SMS text. Our website will be customer friendly – easy to navigate and free of industry jargon.

Responsiveness – Responding to customer inquiries is something serious, requests and complaints in a timely fashion. We set time standards for responding to customer emails, chat requests and especially customer comments and complaints. In addition, we will proactively provide updates and progress reports when working on projects. Our employees will “own” each and every issue they come across until it is resolved. We have update criteria in regards to the customer – # of updates, frequency and method.

Courtesy – Remember and exercise the principle that everyone, customers and employees, deserves a measure of respect. We will courteously acknowledge our customers presence. When customers are angry, we will remain courteous to ensure that we do all we can to resolve the issue and retain their business.

Consistency – Strive to consistently apply the aforementioned keys as our ability to do so 24/7 will make us great at providing an excellent customer experience.